SummaryAs an E-commerce Logistics Operations Specialist, you will manage the Luxury Fashion Logistics E-commerce Operations for Richemont Fashion & Accessories Maisons. Your role will focus on ensuring high performance, cost efficiency, lead times, and quality in B2C operations.
Responsibilities- Monitor and troubleshoot e-commerce operations.
- Ensure 3PL and carrier availability and capacity based on forecasts.
- Oversee logistics e-commerce operations including outbound orders, Value Added Services, and Reverse Logistics.
- Monitor implementation of Richemont/Maisons rules and processes.
- Partner with CRC department for B2C claims resolution.
- Enforce controlled communication through RIC and partner web portal.
- Make first level decisions and arbitration.
- Ensure B2B back-up activity and support.
- Use daily reports and data indicators to ensure completion of B2C daily activities.
- Analyze delays and major logistics deviations.
- Provide monthly KPIs and collect insights for Monthly Business Review.
- Follow up and control transport partner performance.
- Establish and maintain governance frameworks for e-commerce activities.
- Act as single point of contact for Maisons and external partners.
- Analyze and streamline daily requests for efficient decision-making.
- Master and communicate performance KPIs for Warehouse operation.
- Act as expert reference for e-commerce logistics processes and documentation.
- Formalize e-commerce operations procedures and best practices.
- Support organization on Fashion & Accessories e-commerce projects.
Requirements- 3-5 years of experience in logistics operations.
- University or superior degree, Engineer or equivalent a plus.
- B2C experience a plus.
- Confirmed logistics expertise.
- Proven experience in operations management a plus.
- Strong data controlling and analysis skills.
- Microsoft Office skills (Word, Excel, PowerPoint).
- SAP knowledge is a plus.
- English and Spanish speaker.
- Capacity for analysis and synthesis.
- Ability to understand and anticipate issues, considering global impacts or solutions.
- Customer-centric and high-quality service mindset.
- Organizational skills and prioritization.
- Team player and federative.
- Proactive and excellent communication skills.
- Curious and committed.
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