Ecommerce Client Service Representative

Summary

Provide client-focused support for the e-commerce channel and in-store experiences, acting as a primary point of contact for online client inquiries. Ensure timely, accurate resolution by coordinating with internal teams and following established procedures to enhance the shopping journey. Support client engagement across digital platforms and deliver personalized service to high-value clients.

Responsibilities

• Support daily operations of the e-commerce department to improve the client experience.
• Respond to client inquiries across email, phone, live chat, and social media.
• Monitor and respond to online client feedback and reviews across platforms.
• Provide personalized support to high-value clients via dedicated channels.
• Coordinate with internal teams to resolve issues and assist with brand-specific programs and subscription services.

Requirements

• Associate degree in Business or equivalent experience.
• 1–2 years in e-commerce, digital retail, hospitality, or tech-related retail.
• Strong problem-solving, organizational, and communication skills; ability to multitask across digital platforms.
• Familiarity with Shopify, SAP, and LiveChat is a plus.
• Flexible to work retail hours; some remote work may be required; background in luxury retail and watch/jewelry knowledge preferred.