Fragrance & Beauty Boutique Director - Americana

Summary

Lead the Fragrance and Beauty boutique, developing the team and delivering an elevated client experience. Drive sales and business performance while upholding boutique image and operational standards.

Responsibilities

• Recruit, onboard, coach, and develop boutique employees, including succession planning and performance reviews.
• Lead daily boutique operations, team communication, scheduling, stock management, budgets, and loss prevention.
• Deliver personalized client service, resolve client concerns, and develop client relationships and retention.
• Achieve sales objectives through clienteling, events, CRM, and local business development.
• Maintain brand image, cleanliness, visual merchandising, and service standards.

Requirements

• At least 7 years of leadership experience.
• Bachelor's degree preferred.
• Strong communication, collaboration, people leadership, and client experience skills.
• Flexible schedule, including evenings, weekends, and some holidays; able to lift 20 pounds and stand for extended periods.