Front Desk Associate - Shrewsbury

Summary

The Front Desk Associate provides a welcoming first point of contact for guests at the store, managing inquiries, check-ins, and phone coverage. This role supports daily store operations by coordinating with sales associates and management to ensure an efficient and professional customer experience. The associate helps maintain a tidy front desk area and assists with basic administrative tasks.

Responsibilities

• Greet and welcome guests, manage customer check-in and appointment scheduling.
• Answer and route incoming phone calls and respond to guest inquiries.
• Coordinate with sales associates and management to support customer needs and appointments.
• Maintain the front desk area, manage lost and found items, and handle basic store communications.
• Perform light administrative duties such as data entry, message taking, and paperwork organization.

Requirements

• 2+ years of customer service or retail experience preferred.
• Strong verbal communication and interpersonal skills.
• Basic computer proficiency, including phone systems and point-of-sale or scheduling software.
• Ability to stand for extended periods and manage a fast-paced lobby environment.
• Flexible availability including nights, weekends, and holiday periods.