Fulfillment Support Supervisor - Stanford

Summary

The Fulfillment Support Supervisor oversees daily fulfillment operations at the Stanford location, ensuring efficient order processing and timely customer delivery. This role leads a team, coordinates with store and distribution staff, and maintains service standards in a retail environment. The supervisor supports workflow improvements and handles escalations to meet business objectives.

Responsibilities

• Supervise and coach fulfillment team members to meet productivity targets
• Coordinate order processing, picking, packing, and shipping activities
• Manage inventory accuracy and assist with stock replenishment
• Monitor performance metrics and implement process improvements
• Handle customer and store escalations related to orders
• Schedule staff and ensure adequate coverage for peak periods
• Ensure compliance with safety and operational procedures

Requirements

• Minimum of 4 years of relevant experience in fulfillment or retail operations
• Proven supervisory or team lead experience
• Strong organizational and problem solving skills
• Ability to work in a fast paced retail environment
• Proficiency with inventory and order management systems
• Effective communication and interpersonal skills