General Manager

As a General Manager at Burberry in Montreal, you will lead the store team to achieve high standards of customer satisfaction and operational excellence. You will be responsible for driving performance and growth, enhancing the customer experience, and fostering a positive work environment.

• Lead and inspire the store team to embody the Burberry brand and values.
• Act as a brand ambassador on the shop floor, ensuring a luxury environment and excellent visual merchandising.
• Monitor and coach the team to deliver exceptional customer service.
• Drive the use of digital tools to enhance customer interactions.
• Retain and develop talent through recruitment, staff development, and succession planning.
• Build and maintain strong customer relationships and drive store performance.
• Ensure compliance with corporate standards and health and safety regulations.

• 5+ years of retail management experience in a luxury brand or service environment.
• Strong leadership skills with a focus on service and commercial awareness.
• Proficiency in local language and English.
• Passion for fashion and luxury ethos.
• Digital awareness and ability to navigate social media and e-commerce.
• Knowledge of local employment and retail legislation.
• Flexibility to work as required to meet store needs.