General Manager

As the General Manager at Ralph Lauren in Blackwood, you will be responsible for developing leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience. You will optimize customer engagement, develop talent, and increase productivity while maintaining brand integrity standards.

• Direct responsibility for sales and profit performance, ensuring sales and margin goals are met.
• Own strategic planning and execution of company initiatives, optimizing impact for your store location.
• Create a consistent customer experience aligned to RL brand expectations by setting a vision to inspire your store team.
• Shape a client development strategy and lead community outreach efforts in your market.
• Set talent strategy for your store, building and developing a team with the customer at its core.
• Source, recruit, and retain high-performing talent through continuous feedback and coaching.
• Educate and train team to build new skills and enhance capabilities.
• Maintain exceptional productivity standards through impeccable process management including inventory and store shrink goals.
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results.
• Uphold all company policies and procedures.
• Provide feedback to cross-functional partners, identifying high profit potential and category business trends for your store market.
• Ensure sales floor and all store standards exceed expectations at all times.
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas.

• College Degree or equivalent a plus.
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Business acumen.
• Strong planning and prioritization/time management skills.