SummaryAs a Guest Services Coordinator at Ralph Lauren in New York, you will provide an exemplary customer experience by maintaining efficient and effective support in all store operations functions. Your role will involve various operational duties to ensure smooth store processes.
Responsibilities- Maintain all supplies for office and facilities needs and grooming products for associates.
- Work with Accounts Payable to ensure all invoices are approved correctly and promptly.
- Partner on Shrink Reduction Plan, providing support in upkeep and execution.
- Coordinate the accessories repair service process through the external vendor.
- Coordinate the engraving and embossing services.
- Provide support with inventory preparation and execution.
- Assess store processes and procedures, ensuring maximum efficiency and effectiveness.
- Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
- Execute accurate and effective Cash Office processes and ensure compliance on POS audit section.
- Control and replenish supplies as requested by the General and Department Manager.
- Demonstrate a true passion and respect for the product.
- Exhibit pride through positive demeanor, body language, and personal presentation.
- Demonstrate professional etiquette through integrity, honesty, and respect for others.
Requirements- Minimum of 2 years of retail operations experience in a support, customer service, or sales capacity.
- Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
- Strong time management skills with the ability to multi-task and prioritize effectively.
- Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company.
- Collaborative team player willing to partner with and support all departments.
- Strong communication and interpersonal skills.
- Ability to work shift standing and walking and able to lift approximately 20 lbs.
- Ability to pack, unpack, and move stock when supporting in receiving/stocking store functions.
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