Home Delivery Scheduling Associate

Summary

Responsible for coordinating home delivery appointments and providing luxury customer service via phone and email. The Scheduling Associate facilitates an elevated delivery experience, resolves complex customer scenarios, and partners with internal and external teams to ensure timely, accurate scheduling.

Responsibilities

• Field inbound and make outbound calls to schedule home delivery appointments
• Provide exceptional phone and email communication to high-end customers
• Act with urgency to resolve complex scheduling and delivery issues
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed performance standards and maintain compliance with company policies
• Manage multiple systems and workflows to coordinate appointments
• Work a flexible schedule including evenings, weekends and mandatory overtime as needed

Requirements

• Customer service experience preferred
• Strong technical aptitude and comfort navigating multiple systems
• Resilient and able to perform under pressure with creative problem solving
• Proactive, organized and detail oriented
• Excellent listening, verbal, and written communication skills
• Ability to work a flexible schedule including evenings and weekends
• Must pass a background check