Home Delivery Scheduling Associate

Summary

The Home Delivery Scheduling Associate supports an elevated home delivery experience through customer communication and appointment scheduling. This role provides luxury service by phone and email, resolving customer needs with urgency and care.

Responsibilities

• Schedule home delivery appointments through inbound and outbound calls.
• Provide a world-class customer experience throughout the scheduling process.
• Resolve complex customer scenarios and collaborate with internal and external partners.
• Meet performance standards and follow company policies and procedures.

Requirements

• Customer service experience preferred.
• Strong communication skills and confidence interacting with high-end customers.
• Technical aptitude and comfort navigating multiple systems.
• Organized, proactive, resilient, and resourceful with strong problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and mandatory overtime as needed.
• Must pass a background check.