Home Delivery Scheduling Associate

Summary

The Home Delivery Scheduling Associate provides an elevated customer experience by coordinating home delivery appointments. The role communicates with customers by phone and email, resolving challenges with urgency and care.

Responsibilities

• Handle inbound and outbound calls to schedule home deliveries.
• Provide a world-class customer experience throughout the scheduling process.
• Find timely solutions to complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet performance standards and comply with company policies and procedures.

Requirements

• Speak, write, and communicate fluently in French and English.
• Customer service experience preferred.
• Demonstrate confidence and discretion when interacting with high-end customers.
• Show technical aptitude, resilience, organization, attention to detail, and effective communication skills.
• Work a flexible schedule, including evenings, weekends, and mandatory overtime as needed.
• Pass a background check.