Summary
Lead a large IT operations team to execute strategies that enhance daily operations and deliver exceptional technical support. Manage helpdesk and service platforms while partnering with business units to tailor technical support and drive adoption of AI and cloud technologies.
Responsibilities
- Hire mentor and guide a large team of IT professionals
- Manage and optimize IT infrastructure using Microsoft Intune and Azure
- Oversee Helpdesk operations and drive continuous improvement
- Identify and implement AI technologies to improve productivity
- Collaborate with business units to understand technical needs and provide tailored support
- Manage scheduling resource allocation and budgetary considerations
- Leverage ServiceNow to streamline service requests incident management and asset tracking
Requirements
- BA BS in Computer Science or related field or equivalent experience
- Minimum of 8 years of relevant IT operations experience
- Proven experience implementing AI technologies in operations
- Extensive knowledge of Microsoft Intune and Azure platform
- Demonstrable experience with IT Helpdesk operations
- Track record of leading large teams and managing resources efficiently
- Hands on experience with ServiceNow
- Prefer 5 or more years of experience leading teams
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