Summary
The Jewelry Operations Associate supports daily compliance, operational and administrative jewelry tasks within a Neiman Marcus store location. Responsibilities include case management, receiving, transfers, special orders, and Jewelry Management System activities to support store sales and an elevated client experience.
Responsibilities
- Complete daily case counts, monthly audits, and reconciliation activities
- Receive validate and reticket incoming receipts
- Process and handle transfers and customer orders
- Manage special orders repairs and follow up with client advisors
- Support special events and truck shows including invoice and order reconciliation
- Perform operational tasks related to Jewelry Management System and protection standards
- Maintain jewelry technology and hardware such as scanners and printers
- Manage supply ordering for jewelry in partnership with RPSO team
- Organize drawers and safes in partnership with client advisors
Requirements
- 1+ year luxury retail fashion experience
- Excellent customer service skills
- Ability to follow specific instructions and processes for merchandise protection standards
- Basic knowledge of MS Word Excel and PowerPoint
- Ability to perform physical tasks including standing bending and lifting up to 10 pounds
- Flexible schedule availability including evenings weekends and holidays
- Strong attention to detail and organizational skills
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