Summary
Responsible for daily compliance operational and administrative tasks in jewelry including case management receiving transfers customer orders and Jewelry Management System activities to support store operations sales and an elevated client experience reporting to the Jewelry Manager.
Responsibilities
- Demonstrate merchandise and brand knowledge and provide exceptional customer service
- Complete case management tasks including daily case counts monthly audits and reconciliation activities
- Receive validate and reticket incoming receipts
- Process and handle transfers and customer orders
- Support special events and truck shows and reconcile related invoices and client orders
- Process track and follow up on special orders and repair requests and communicate status to client advisors
- Perform operational and administrative tasks related to JMS and jewelry protection standards
- Maintain jewelry technology and hardware such as scanners and printers
- Manage supply ordering and organize drawers and safes in partnership with client advisors
Requirements
- Minimum 1 year luxury retail fashion experience
- Excellent customer service skills
- Ability to manage competing tasks and demonstrate flexibility
- Follow specific instructions and processes to maintain merchandise protection standards
- Basic knowledge of MS Word Excel and PowerPoint
- Ability to stand bend climb stairs and lift up to 10 pounds as needed
- Willingness to work a flexible schedule including evenings weekends and holidays
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