Boutique Technician - King of Prussia

As a Boutique Technician at our King of Prussia location, you will provide expert technical services for luxury watches and jewelry, ensuring the highest standards of client care and product maintenance. Your role will involve diagnosing and servicing products, maintaining workshop tools, and supporting the sales team with technical expertise.

• Provide quick services for watches and jewelry, including chain adjustments, component replacements, and polishing.
• Support sales teams with client care cases requiring technical input and complex bracelet adjustments.
• Diagnose products to determine required services and coordinate with service facilities, boutiques, or vendors.
• Perform watch services such as battery replacement, functional checks, rate adjustments, and water resistance renewal.
• Maintain workshop tools and equipment, ensuring calibration and organization.
• Ensure workflow efficiency by respecting task objectives, service coding, warranties, and quality standards.

• 3-5 years of experience working with luxury watches/products.
• Watchmaking technical operations experience and encasing certification (WOSTEP) or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Ability to handle multiple tasks simultaneously and work effectively in a fast-paced team environment.