Junior Site Reliability Engineer

As a Junior Site Reliability Engineer at Nordstrom, you will be responsible for ensuring the stability and performance of critical systems. You will focus on proactive monitoring, incident response, and root cause analysis to maintain system reliability. This onsite role requires working from Nordstrom's headquarters in Seattle, WA, with a shift from 3pm-11pm PST.

• Maintain real-time monitoring dashboards to identify and respond to system anomalies.
• Participate in on-call rotations for incident response and service restoration.
• Conduct root cause analysis and collaborate with teams to prevent incident recurrence.
• Enhance observability by refining monitoring, logging, and alerting systems.
• Automate routine operational tasks and incident remediation.
• Support the definition and tracking of SLOs and SLIs.
• Assist in optimizing CI/CD pipelines and workflows.
• Create and maintain documentation for monitoring configurations and incident procedures.
• Collaborate with software engineering and infrastructure teams to improve system reliability.

• Bachelor’s degree in computer science, engineering, or related field, or equivalent practical experience.
• Understanding of site reliability engineering principles, with a focus on monitoring and incident management.
• Experience with observability tools and logging platforms.
• Proficiency in programming or scripting languages for automation.
• Familiarity with cloud platforms and containerization technologies.
• Strong analytical skills for technical issue resolution.
• Excellent communication skills for incident reporting and collaboration.
• Proactive mindset and attention to detail.