SummaryAs a Key Holder at the Design District in Miami, you will play a crucial role in delivering exceptional client experiences and driving sales in a dynamic retail environment. You will support the General Manager in maintaining operational excellence and fostering client relationships.
Responsibilities- Act as a Brand Ambassador by providing exceptional client experiences and promoting the Retail Excellence Program.
- Meet and exceed sales goals and client data capture targets.
- Create and maintain genuine client relationships to achieve key performance indicators.
- Maintain client relationships through after-sales services, including thank you notes and follow-up calls.
- Support daily operations, including opening and closing registers, visual maintenance, and inventory tasks.
- Ensure operational excellence by following policies and procedures.
- Maintain seamless inventory operations and process returns and exchanges.
- Communicate effectively and build strong partnerships with clients, peers, and management.
- Develop business-driving initiatives, contests, and events.
- Support the sales team through coaching and training techniques.
Requirements- Minimum of three years of experience in a retail environment.
- Full understanding of specialty retail and a proven track record in clientelling.
- Ability to thrive in a high-paced retail environment.
- Ability to multi-task with ease while maintaining a balance of daily responsibilities.
- A powerful and electrifying personality that is entrepreneurial and sales-focused.
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