Key Holder

Summary

Provide exceptional client service as a brand ambassador and support store operations while driving sales performance. Report to the General Manager and help maintain retail excellence through clienteling, visual standards, and daily operational tasks.

Responsibilities

• Deliver exceptional client experiences and promote the Retail Excellence Program
• Meet and exceed daily, monthly, and yearly sales goals
• Capture client data and foster genuine client relationships to drive KPIs
• Maintain after sales service including follow up, thank you notes, and product repair coordination
• Support opening and closing registers and other daily operational tasks
• Perform visual maintenance and inventory tasks to ensure operational excellence
• Process returns and exchanges accurately
• Develop initiatives, contests, and events to drive business
• Coach and train sales team members

Requirements

• Minimum of three years of retail experience
• Full understanding of specialty retail with proven clientelling skills
• Ability to thrive in a fast paced retail environment
• Strong multi tasking skills while balancing daily responsibilities
• Entrepreneurial, sales focused personality with excellent communication skills