Summary
The Selling Supervisor is a store leadership role responsible for driving sales performance, coaching the sales team, and executing daily and weekly business objectives to ensure a profitable operation. This role models selling behaviors, monitors sales metrics, and supports training and development to enhance customer satisfaction and team effectiveness. The position serves as an entry point for future management opportunities within the company.
Responsibilities
- Coach and develop sales team to drive performance and achieve sales targets
- Monitor KPIs and sales metrics and communicate results to the team
- Model selling behaviors and participate in selling approximately 50% of the time
- Implement clienteling strategies and execute promotional activities and sales events
- Support customer concern resolution and escalate to senior management as needed
- Support inventory control, merchandising opportunities, and productivity standards
- Supervise daily cash transactions, deposits, and register balancing
- Participate in recruitment and interviews and provide feedback on team development needs
- Champion new selling technologies and ensure consistent customer experience
Requirements
- Retail supervisory or similar industry experience
- Excellent leadership and communication skills
- Ability to coach, mentor, and develop store employees
- Ability to operate register, stand, walk, and lift up to 30 lbs
- Flexible availability including days, evenings, weekends and occasional travel
- Awareness of fashion industry trends preferred
- Proven track record of building positive customer and team relationships
- Strong planning, prioritization, and time management skills
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