Summary
The Key Holder is responsible for supporting sales objectives, delivering exceptional customer service, and maintaining boutique standards while assisting management in store operations and loss prevention. This role contributes to building client relationships and ensures smooth day to day boutique functioning including opening and closing duties.
Responsibilities
- Achieve preset individual sales objectives
- Develop and maintain a network of clientele and capture client information
- Provide outstanding customer service and product knowledge
- Develop basic pen repair and after sales service skills
- Maintain the aesthetic quality and merchandising of the boutique
- Open and close the boutique as required
- Handle communication with corporate office in the absence of management
- Ensure loss prevention procedures are followed according to protocol
- Assist with transfers and inventory tasks in management absence
Requirements
- Previous retail sales experience; luxury or jewelry experience preferred
- Strong customer service and client relationship skills
- Excellent interpersonal, communication and computer skills
- Strong attention to detail and ability to multitask
- High school diploma or equivalent; college degree preferred
- Ability to work open availability including nights weekends and holidays
- Ability to stand on the sales floor for most of the day
- Ability to reach bend and occasionally use a ladder and lift/unpack boxes
- Meet performance and technical standards for the role
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