Keyholder

Summary

Lead sales and operations on the sales floor as a keyholder, supporting the General Manager and serving as a brand ambassador to deliver exceptional client experiences and drive retail KPIs. This full time role focuses on clientelling, sales performance, inventory and visual standards while coaching the team.

Responsibilities

• Provide exceptional client service and represent the brand as a retail ambassador
• Meet and exceed sales goals and targets for daily, monthly, and yearly performance
• Capture client data and maintain client relationships including follow up and after sales service
• Support daily operations including opening and closing registers and store responsibilities
• Maintain visual standards and perform inventory tasks and consignments
• Process returns and exchanges accurately and timely
• Coach and train sales team to drive business initiatives and performance
• Develop and support events, contests, and initiatives to grow sales

Requirements

• Minimum of three years of experience in a retail environment
• Proven track record in specialty retail and clientelling
• Ability to thrive in a fast paced retail environment
• Strong multitasking skills with attention to daily responsibilities
• Excellent communication and ability to build relationships with clients and peers
• Entrepreneurial, sales focused personality with a powerful presence