SummaryAs a Manager of Client Development in New York City, you will play a pivotal role in shaping and executing client strategies for the region's boutiques. You will work closely with the sales team to enhance client outreach and implement loyalty programs, aligning with the Corporate vision.
Responsibilities- Define and implement the Region’s yearly client development action plan in alignment with the Regional AVP’s vision and priorities.
- Partner with Boutique Directors and Sales Managers to develop store-level client development strategies.
- Set annual client KPIs and define actionable plans to achieve them.
- Collaborate with the Corporate CRM team to analyze the Region’s client database and uncover growth opportunities.
- Work with the Client insight team to generate client lists and analyze client-centric reports.
- Recommend strategic clienteling actions based on data insights and performance trends.
- Support the continuous training of Sales Associates to elevate client development skills.
- Establish client objectives for different segments and track progression.
- Assist in identifying and optimizing key client moments throughout the year to enhance engagement.
Requirements- Bachelor’s degree and a minimum of 5 years of experience in a similar position within the luxury retail industry.
- Deep understanding of CRM strategy and comfort working with client databases.
- Strong analytical and data interpretation skills.
- Proficiency in tools such as Salesforce, Power Bi, and the Microsoft Office Suite.
- Entrepreneurial mindset with the ability to drive initiatives independently.
- Strong communication and networking abilities to collaborate effectively across various teams and levels of the organization.
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