Manager - Landmark

The Manager at Tiffany Service Center in Landmark, NYC, is responsible for overseeing the day-to-day operations of the New York Service Center. This role ensures that service and performance standards are met, focusing on efficient completion of servicing orders for client and stock merchandise. The Manager will support client servicing needs, particularly for High Jewelry service delivery, and contribute to process improvements aligned with company objectives.

• Oversee craft and operations staff, maintaining a healthy and safe work environment.
• Provide financial oversight, including department labor and management of components, parts, gemstones, and other precious materials.
• Partner with the Landmark store team to support client servicing needs.
• Provide training and guidance to staff for elevated client experiences.
• Inspire and align an agile team to achieve high performance culture.
• Foster an inclusive culture that values diversity and cultivates a strong sense of team.
• Set goals that align with the luxury brand and meet client expectations.
• Plan and forecast for the department, considering historical trends.
• Support small and large scale projects that align with business strategy and growth.

• Bachelor’s degree.
• Minimum of 3 years of direct management experience.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to collaborate and build strong business relations.
• Flexible work schedule, including weekend coverage.
• Excellent organizational abilities to manage multiple tasks.
• Financial acumen and ability to understand expense statements.
• Ability to inspire trust, fairness, integrity, and professionalism.
• Luxury retail or relevant client-facing experience preferred.