Summary
Lead product vision and global strategy for post-purchase and customer service initiatives focused on customer facing experiences, internal tools, and business intelligence. Partner with cross-functional global stakeholders to define roadmaps, translate requirements, and deliver measurable business and customer impact in a hybrid NY Metro work environment.
Responsibilities
- Own product vision and global strategy for business critical initiatives to drive engagement, retention, and conversion
- Combine user and business needs with technical dependencies to ideate and champion solutions
- Lead discovery, research, and feasibility analysis with global cross functional teams
- Manage backlog and define product roadmaps of foundational and innovative features
- Translate roadmaps into detailed requirements for UX, engineering, and QA
- Set objectives and monitor key results to measure initiative success
- Analyze results and create feedback loops to continuously improve performance
- Communicate priorities and negotiate tradeoffs with executive level stakeholders globally
- Monitor ecommerce landscape, consumer trends, and 3rd party products to inform roadmaps
Requirements
- Deep experience in digital consumer facing experiences and backend system optimization
- Experience with ecommerce and global product management
- General understanding of fulfillment operations and distribution center workflows
- Strong project management skills and agile product management experience
- Proven ability to communicate and present to business partners and executive management
- Comfortable working in a highly matrixed iterative development environment
- Ability to bring structure to ambiguity and high intellectual curiosity
- Experience leveraging data to influence decisions and measure impact
We have summarized this job description for you, click apply to see more details from the employer.
