Manager Repair Services - Finishing

The Manager of Finishing supervises a team of craftspeople and is responsible for day-to-day operations as they pertain to the finishing and silver repair/alteration of new and client owned merchandise. The Manager is responsible for meeting established performance goals and manages the performance of the team members. The Manager supports Tiffany Retail, and the Tiffany experience for clients, through effective execution of repair/alteration orders. The Manager acts as a subject matter expert and provides consultation to the company relating to product, repair tooling, equipment, technical abilities and shop safety.

• Inspire and align an agile team to win by leveraging all existing talent to follow cost of labor budget.
• Set and communicate clear and challenging goals, resetting expectations with individuals and teams as needed.
• Foster an inclusive culture that values diversity and cultivates a strong sense of team.
• Continuously develop management knowledge and capability through effective hiring, engagement, and coaching.
• Strengthen competitive advantage by setting goals that align with the luxury brand and meet customer expectations.
• Plan and forecast for the department considering historical trends.
• Support small- and large-scale projects that support business strategy and growth.

• Minimum 3 years' experience in an operations management or similar leadership role.
• Undergraduate degree.
• Proficiency in all Microsoft applications.
• Financial competence and ability to understand expense statements.
• Ability to inspire trust, fairness, integrity, and professionalism with staff members.
• High ability to collaborate, build strong business relations, and influence without direct authority.
• Flexible work schedule and ability to work overtime as needed, including possible weekends.