Manager, Sales

Summary

The Sales Manager leads a team to deliver an engaging customer experience and achieve sales targets. This role oversees team performance, client development, merchandise presentation, inventory, and day-to-day store operations.

Responsibilities

• Drive sales and customer service results, resolve complex customer issues, and grow an active client base.
• Recruit, onboard, coach, motivate, and retain a high-performing team.
• Set performance goals, recognize strong performance, and address underperformance.
• Partner with store managers and vendors to deliver seamless service and oversee designated sales programs.
• Maintain merchandise presentation standards, evaluate inventory performance, and contribute to seasonal plans.
• Manage payroll coverage, support store operations as manager-in-charge, and ensure compliance with health, safety, privacy, and cybersecurity requirements.

Requirements

• At least 5 years of supervisory experience with sales accountability.
• Proven record of exceeding sales and profit targets.
• Retail selling experience in a luxury environment preferred.
• Entrepreneurial approach and ability to initiate and adapt to change.