POSITION
Manager, Training & Development (Corporate Office)
REPORTS TO
Director, Training & Development
LOCATION
New York, NY (Hybrid)
FLSA
Exempt
OVERVIEW
The Manager, Training & Development, is responsible for driving the Training and Development strategies. This role is responsible for developing content and innovatively resolving Training gaps for our brands, meeting both internal and external client needs, while influencing key stakeholders to drive buy-in and alignment between departments. This person serves as a Training and Development partner for the NYO and Field Sales Team.
CORE RESPONSIBILITIES
EDUCATION
- Supports creation of and maintains training & development materials (concept to execution) including product knowledge, brand history, and brand selling ceremony.
- Supports development of effective training tools always focusing on end user and brand standards.
- Supports NYC office trainings including brand and new product launch trainings.
- Consistently builds fragrance expertise and is the go-to for ingredient and product knowledge.
PROJECT MANAGEMENT
- Utilizes company Project Management system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completion.
- Maintains and ideates strategies for The Fashion Brands , to consistently increase effective mobile knowledge transfer to all BBV team members.
- Leads and maintains the administrative tasks for designated projects, including all team meeting notes.
- Clearly organizes, communicates, and drives each product to timely and successful completion.
CUSTOMER FOCUS
- Consistently focuses on meeting internal and external customer expectations.
- Supports driving the branded Customer Experience standards in all areas.
- Makes the Customer Experience a part of all training development and execution.
COLLABORATION
- Strong cross-functional collaboration, ensuring new product launch and T&D programs are effectively executed.
- Builds strong relationships with all NYO and Field partners, to positively influence others and ensure training &development is positively represented in all aspects of the brand.
- Collaborates with all business partners to maintain and build on product knowledge and Customer Experience protocol in retail channel.
FACILITATION SKILLS
- Effective facilitation in a variety of settings and able to flex midstream if needed.
- Actively participates in National Sales Meetings, Launch Seminars, NYO learning sessions, and other meetings to support high performance results.
STRATEGY
- Works with the VP and Director of Training and Development to develop, execute and support Training and Development strategies for all brands.
- Supports consistent review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement.
CULTURE
- Embodies the firm’s vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture.
- Seeks to promote and cultivate the company and brand awareness with external partners.
CORE REQUIREMENTS
- Bachelor’s degree required in a related field
- 3-5 years of relevant training experience in the Beauty and/or Luxury industry (fragrance preferred)
- Proven experience developing and delivering effective training programs; e-learning experience preferred
- Strong knowledge of education best practices, competitive products/markets, and sales excellence
- Excellent written, verbal, and presentation communication skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Strategic, innovative thinker with a creative, business-oriented mindset
- Strong organizational skills with keen attention to detail and follow-through
- Collaborative team player with strong interpersonal and customer service skills
- Professional, confident, and patient when managing resistance or change
- Analytical and able to identify new growth opportunities
- Effective influencer with solid negotiation skills
- Demonstrated leadership ability, including motivating and managing teams
- Capable of prioritizing and managing multiple projects in a fast-paced, entrepreneurial environment
- Comfortable working with a small team and taking on new challenges as they arise
- Ability to travel up to 10%
We are committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Why Work With Us?
We care about our team members, and we offer a competitive salary of $88,000.00 - $110,000.00 , benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
