SummaryAs a Master Tailor at Saks Fifth Avenue in New York, you will be responsible for producing high-quality altered merchandise while providing exceptional customer service. You will work under the direction of the Alteration Manager and collaborate with other team members to maintain customer relationships and meet established time frame standards.
Responsibilities- Model all Saks Fifth Avenue Customer Service Principles.
- Focus on achieving and exceeding individual performance and productivity goals.
- Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
- Follow all Saks Fifth Avenue policies and procedures.
- Follow all alteration workroom policies and procedures.
- Utilize expertise to make alterations decisions during customer fittings.
- Focus on providing an exceptional customer experience.
- Maintain a clean and safe work environment.
- Support company/store and department initiatives.
- Perform ad hoc responsibilities as needed.
Requirements- Minimum 7 years tailoring experience in high-end merchandise.
- Ability to fit and perform alterations on a wide range of garments.
- Strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, buttonholes, etc.
- Ability to perform complex alterations on a wide range of garments.
- Pressing and spotting skills.
- Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
- Ability to work well in a fast-paced, team-oriented environment.
- Knowledge of pattern making and draping.
- Ability to take measurements and complete MTM forms on all garment types.
- High school graduate or equivalent preferred.
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