Summary
The Operations Associate processes and distributes Tiffany Service Center repair orders, documents, and packages for domestic and international destinations. The role ensures accurate packing, manifesting, labeling, and order closeout while maintaining production and quality standards. The associate supports global after-sales locations, acts as a liaison to internal clients, and identifies opportunities for process improvement.
Responsibilities
- Process service orders and parts through closeout, POS, packing, manifesting, and labeling.
- Create commercial invoices and service order paperwork for domestic and international shipments, ensuring country-specific requirements are met.
- Maintain an organized, safe, and secure workspace and manage supply inventory for proper handling and packing of client merchandise.
- Maintain and organize paperwork according to retention guidelines and shipping documentation standards.
- Act as a liaison between the Service Center and internal clients and work proactively on client escalations.
- Assist management with projects, flex assignments, and ongoing tasks to meet business needs.
- Identify and collaborate on process improvement opportunities.
Requirements
- Minimum 2 years of business experience with a strong operational background.
- Proficiency with Microsoft Excel, Word, and Outlook; strong attention to detail and English grammar skills.
- Ability to shift tasks to meet daily business needs and work a flexible schedule, including overtime and possible weekends.
- High ability to collaborate and build strong business relationships.
- Preferred: undergraduate degree; experience in packing, distribution, QA, or luxury retail operations; familiarity with jewelry, watches, clocks, or silver products.
- Preferred: knowledge of AS400, MIPS, POS, Compass, and shipping/tracking systems.
