ABOUT ZEGNA
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Operations Coordinator, based in New York, you will bring your unique strengths to the Operations Team, helping us support the day-to-day operations of the New York office stockroom and shipping/receiving area. This role is responsible for managing inbound and outbound shipments, maintaining stockroom organization and inventory accuracy, coordinating domestic and international logistics, and supporting retail store operations and special projects.
You’ll work closely with the Director of Retail Operations to drive meaningful results and shape the way we work and grow. The position will also support the Senior Operations team with administrative and operational initiatives, including store support, event logistics, new store openings, and cross-functional office logistics. This role requires a highly organized, detail-oriented individual who thrives in a fast-paced environment and takes pride in maintaining operational excellence, efficiency, and exceptional service across the business.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
Shipping, Receiving & Logistics
- Manage all inbound and outbound shipments for the office, retail stores, events, and operational teams
- Receive, process, organize, and distribute incoming deliveries
- Prepare and coordinate outgoing domestic and international shipments to stores, vendors, events, and partners
- Coordinate shipment tracking, delivery follow-up, and issue resolution as needed
- Prepare and manage export documentation, customs paperwork, and shipping documentation for international shipments
- Support logistics coordination for store needs, special projects, and operational initiatives
- Coordinate shipments, deliveries, and courier requests for the offsite tailor shop as needed
- Partner with Building Management and the Office Manager to coordinate freight elevator scheduling and property removal authorization processes
Stockroom & Inventory Management
- Maintain organization, cleanliness, and operational standards within the stockroom and shipping/receiving areas
- Monitor and manage inventory levels, ensuring accurate tracking of stock movement and storage
- Support inventory transfers, stock allocations, replenishment needs, and operational supply management
- Maintain accurate records of inventory movements for office and store support
- Communicate and escalate facility and maintenance issues within the office, stockroom, and shipping/receiving areas to the appropriate partners to ensure timely resolution
PR & Corporate Office Support
- Serve as the primary operational support partner for the PR team by coordinating daily inbound and outbound sample shipments
- Process urgent domestic and international shipments for editors, stylists, agencies, VIPs, and corporate partners while ensuring timely carrier collections
- Maintain a well-organized mailroom by clearly separating incoming and outgoing shipments, ensuring packages are accurately processed, labeled, and staged for collection
- Coordinate with courier and shipping providers to facilitate timely pickups, deliveries, and shipment tracking
- Prioritize time-sensitive requests while maintaining shipment accuracy and providing proactive communication on shipment status
- Maintain accurate shipping records and documentation to support traceability and minimize shipment delays or misplaced packages
Store Operations & Event Support
- Support new store openings, store projects, and retail operational initiatives
- Assist with special event stock management, shipment coordination, and logistical execution
- Coordinate operational supplies, fixtures, and inventory required for store openings, events, and projects
- Provide ongoing operational support to retail stores and field teams as needed
Administrative & Team Support
- Support the Senior Operations team with administrative tasks, reporting, and project coordination
- Assist in the preparation of the weekly Operations KPI report for retail stores
- Prepare operational reports and supporting materials for the Operations Director's store visits
- Support the processing and reconciliation of store inventory adjustments
- Maintain operational trackers, shipping records, and process documentation
- Communicate effectively with stores, vendors, carriers, and cross-functional partners
- Help identify opportunities to improve operational efficiency, organization, and workflow processes
WHO YOU ARE
This is how you show up:
- 1–3 years of experience in operations, logistics, inventory management, shipping/receiving, stockroom operations, or retail support preferred
- Experience coordinating domestic and international shipments preferred
- Familiarity with export documentation, customs requirements, and international shipping procedures is an asset
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment while meeting competing deadlines
- Proficiency in Microsoft Office Suite and inventory or retail management systems
- Excellent communication, organizational, and problem-solving skills
- Ability to lift and move packages, boxes, and operational materials as required
- Collaborative, proactive, and service-oriented approach with a commitment to operational excellence
YOUR ZEGNA OFFER
- The pay range for this position is $25-27 annually and is dependent on a candidate’s relevant skills and experience.
- Based in the New York Office 5 days, supporting the stockroom and shipping/receiving operations.
- Occasional travel and/or flexible hours may be required to support store openings, inventories, special events, and other operational initiatives.
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, and commuter benefits.
- Paid time off and holidays, with accrual based on tenure and role.
- Learning opportunities, including mentorship, structured programs, and personalized development paths.
- Opportunity to contribute to a growing, global brand at the forefront of luxury and innovation.
NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
