Operations Director - Fifth Ave Mansion

Summary

The Operations Director leads boutique operational excellence at the Fifth Ave mansion, overseeing administrative, logistical, inventory and compliance functions while managing and developing the operations team. This role partners with boutique leadership and cross functional teams to implement policies, prepare for audits, and drive efficiency and talent development.

Responsibilities

• Oversee day to day operations and implement organizational processes to improve boutique efficiency
• Manage and develop the operations team, including recruitment, coaching, and performance reviews
• Partner with Operations Manager on inventory control, audits, documentation, and compliance
• Monitor controllable operating expenses and recommend optimization action plans
• Coordinate master boutique schedule for events, trainings, visitors and workshops
• Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices and IT
• Partner with workshop and security teams to align daily workflows and group security guidelines
• Perform administrative and HR tasks including scheduling, payroll and overtime management
• Drive a positive inclusive work environment and foster team engagement

Requirements

• Bachelor's degree in a business related field; MBA preferred
• Minimum 10 years operations management experience in luxury retail
• Proven experience leading leaders and managing direct reports
• Strong analytical, organizational and interpersonal communication skills
• Advanced computer skills including Microsoft Office with strong Excel ability; SAP preferred
• Ability to work retail hours including evenings weekends and travel as needed
• Attention to detail and ability to manage multiple tasks accurately
• Demonstrated ability to coach develop and motivate teams
• Additional language skills are a plus