SummaryThe Operations Manager at Greene St is responsible for overseeing and directing the operations function within the showroom. This role requires expertise in Standard Operating Procedures, systems, and tools to ensure smooth operations and an exceptional client experience. The Operations Manager reports to the Showroom Director and plays a crucial role in supporting sales endeavors and improving operational processes.
Responsibilities- Manage employee issues professionally and in accordance with company guidelines.
- Partner with management to onboard new hires and train them on company processes.
- Complete all new hire paperwork and act as a role model for company standards.
- Assist with floor coverage and ensure a welcoming environment for clients.
- Support brand image by maintaining visual displays and partnering with the visual merchandising team.
- Address and resolve client situations according to company standards.
- Manage daily store operations, including opening, closing, and scheduling security.
- Oversee shipping, receiving, inventory control, and the Service Department.
- Promote and ensure loss prevention and risk management practices.
- Reconcile merchandise discrepancies and manage controllable expenses.
- Ensure adherence to retail operating and security procedures.
- Train the team on digital fluency and systems knowledge, including POS and SAP.
Requirements- High school degree or college degree preferred.
- Previous experience in operations within a service-related industry.
- Bilingual in Spanish is ideal.
- Strong analytical, verbal, and written communication skills.
- Proficient in Microsoft Word and Excel.
- Organized, detail-oriented, and able to multi-task in a fast-paced environment.
- Team-focused with a collaborative mindset.
- Innovative, proactive, and strategic thinker.
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