Operations Manager - Returns

As an Operations Manager - Returns at the East Coast Fulfillment Center in Elizabethtown, PA, you will lead and develop a team to support business strategies in processes, policies, and procedures. You will be responsible for delivering on customer promises, driving results through coaching and performance management, and meeting financial standards by providing budget information and implementing corrective actions.

• Support business strategy by driving results for safety, quality, and performance.
• Lead, develop, and grow a team of about 20 employees.
• Recruit, select, onboard, and train resources.
• Drive warehouse associates' results through coaching, counseling, and disciplining employees.
• Own process improvement efforts through problem-solving and continuous improvement methodologies.
• Meet warehouse financial standards by monitoring expenditures and implementing corrective actions.
• Drive KPI metrics and facility performance scorecards.

• 5+ years of warehouse experience in a managerial role.
• Proven capability in identifying and implementing continuous improvement actions.
• Demonstrated capabilities in developing others and growing leadership competencies.
• Strong knowledge of warehousing Key Performance Indicators (KPIs).
• Hands-on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.