We are currently seeking an Operations Manager who will report to the Store Director as part of our dynamic team in SoHo.
How you will contribute:
The Operations Manager is responsible for driving the consistent execution of business practices in-store. With all endeavors, the Operations Manager, in partnership with the Store Director/Manager will exhibit sound reasoning and accurate judgment in their decision-making with the ability to alter their approach to best support the daily operations of the store. Job responsibilities include, but are not limited to:
- Working closely with the Store Director, ensure that the store adhere to company standard operating procedures, also supporting the store to operate as efficiently and cost-effectively as possible.
- Ensure compliance with all operational policies and procedures through partnership with the Retail Operations / Loss Prevention, Sales Audit, Inventory Control, Finance, Treasury, Human Resources and Architecture / Facilities teams.
- Facilitate store maintenance and repairs with external vendors and contractors, escalating to the Architecture Preservation Manager and/or Project Manager as needed
- Inventory Management - execute routine cycle counts, identify inventory discrepancies and follow the standard flow to address as needed.
- Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
- Manage the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
- Responsible for the succession planning and ongoing development of your direct team through coaching and monthly touch bases
- Technology - Support Retail in the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
- Loss prevention - conduct regular audits of the store’s equipment (CCTV, alarm, EAS) and proactively address any known issues, regularly monitor and address store procedures to reduce loss.
- Oversee the annual physical inventory process; ensuring loss is less than group/brand standards, while ensuring that efficient process that limits the interruption to the day-to-day operations of the business
- Cultivate relationships with all store operations lead and corporate partners to improve operational efficiency and cost effectiveness
- Manage the store supply and in-store packaging levels are maintained. All merchandise repairs processes.
- Support the store by ensuring PCI compliance, monitoring POS and payment-related behaviors, either holding meetings or escalating to Store Director to address any open points.
- Daily walkthroughs to ensure that all brand guidelines are observed, both in the front of house and the back of house. Also, and that any/all topics from previous audits are addressed.
Who you are:
- Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
- Minimum 5 years of previous retail operational experience
- Strong leadership and skilled in anticipating and solving problems
- Flexible and diplomatic communicator across all mediums and all levels of an organization
- Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
- Proactive nature - willing to act and lead beyond area of expertise, with the ability to adapt quickly to changing priorities
- Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
- Maintains a polished and well-groomed appearance at all times
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
New York Salary Range:
Annual base salary range of $85,000 - $95,000 (plus discretionary bonus)
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
EOE MDFV
