SummaryThe Operations Manager is responsible for overseeing and directing the operations function within the Showroom, ensuring the smooth running of operations to enable the ultimate client experience. This role involves working closely with sales professionals and other members of management to drive business success through sales support, process efficiencies, and procedure compliance.
Responsibilities- Manage employee issues professionally and in accordance with company guidelines.
- Partner with management to onboard new hires and train them on company processes, policies, and procedures.
- Complete all new hire paperwork and act as a role model for company standards.
- Assist with floor coverage and ensure a welcoming environment for clients.
- Support brand image by maintaining visual displays and partnering with the visual merchandising team.
- Address and resolve client situations according to company standards.
- Manage daily store operations, including opening and closing the store.
- Oversee shipping, receiving, inventory control, and the Service Department.
- Promote and assume responsibility for loss prevention and risk management.
- Reconcile merchandise discrepancies and manage controllable expenses.
- Ensure adherence to company retail operating and security procedures.
- Train team on digital systems, including POS and SAP.
Requirements- High school degree or college degree preferred.
- Previous experience in operations in a service-related industry.
- Bilingual in Spanish is ideal.
- Strong analytical, verbal, and written communication skills.
- Proficient in Microsoft Word and Excel.
- Organized, detail-oriented, and able to multi-task in a fast-paced environment.
- Team-focused with a desire to collaborate effectively.
- Innovative, proactive, and strategic thinker.
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