Operations Professional - NorthPark

Summary

The Operations Professional is the core of back‑of‑house operations at the NorthPark store, ensuring excellent client service, efficient order fulfillment, and accurate inventory management. This role partners with client advisors, store management, and corporate teams to support sales, operational excellence, and a memorable in‑store experience. The Operations Professional is hands‑on, detail oriented, and committed to delivering the Tiffany brand standard.

Responsibilities

• Perform order fulfillment, shipping, receiving, replenishment, and merchandise transfers with attention to brand standards.
• Clean and care for jewelry, accept repairs, and manage related service tasks.
• Supervise and reconcile inventory using reports and systems; report discrepancies to management or corporate partners.
• Support client interactions via phone and e‑mail and partner with Client Advisors to generate sales opportunities.
• Implement operational procedures, act on NPS feedback, and seek continuous process improvements to elevate the client experience.

Requirements

• Strong analytical skills and proficiency in Microsoft Word and Excel.
• Organized, detail oriented, and able to perform varied daily tasks based on business needs.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Authorization to work in the United States.
• College or university degree preferred.