Operations Professional

Summary

The Operations Professional supports back-of-house store operations to ensure efficient order fulfillment, inventory accuracy, and merchandise handling while elevating the client experience. This role partners with sales professionals, store management, and corporate teams to resolve operational issues and drive store performance. The role requires strong communication, problem solving, and attention to detail to maintain Tiffany service standards.

Responsibilities

• Execute order fulfillment, shipping, receiving, replenishment, and merchandise transfers.
• Clean and handle jewelry, process repairs and cleaning requests, and manage service workflows.
• Monitor and reconcile inventory using reports and systems; report discrepancies to management.
• Respond to internal and external phone and email correspondence and support sales professionals to optimize opportunities.
• Follow company operational policies and procedures and support productivity and process improvement efforts.
• Capture client data during interactions and support store hospitality and client experience initiatives.

Requirements

• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Organized, detail oriented, and flexible to perform varied tasks based on business needs.
• Authorization to work in the United States.
• Preferred: College/university degree and/or GIA coursework or gemology education.