Optician

Summary

Provide exceptional customer service and optical expertise by assisting customers with frame selection, measurements, fittings and adjustments while supporting store sales goals and maintaining brand standards. Serve as a technical resource and leader in the location, using technology to enhance the customer experience and ensuring finished eyewear meets optical standards.

Responsibilities

• Engage customers and patients to guide frame selection and provide eyewear care education.
• Take and record accurate measurements and perform adjustments and fittings.
• Operate the Point of Sale terminal, process transactions and handle payments securely.
• Troubleshoot and resolve optical or customer service issues, seeking long term solutions.
• Maintain visual displays and store appearance according to planograms.
• Serve as a center of excellence and mentor for optical skills development of associates.
• Ensure finished eyewear meets optical standards and customer requests.
• Demonstrate safe work practices and maintain a safe work environment.

Requirements

• State licensure if applicable or ABO certification in non licensed states.
• High school diploma or equivalent.
• Knowledge of optical theory, dispensing and inventory systems.
• Strong communication and listening skills with customer service experience.
• Comfortable using technology such as tablets to engage customers.
• Awareness of current fashion trends and product assortment.
• Previous optical dispensing or retail experience preferred.