SummaryAs a Premier Driver at YOOX NET-A-PORTER GROUP in Mahwah, NJ, you will play a crucial role in delivering luxury fashion items to our valued customers. You will be part of a dynamic team, ensuring timely and professional delivery services while upholding the company's high standards of customer service.
Responsibilities- Uphold and project the company’s devotion to customer service experience.
- Comply with Net-A-Porter appearance guidelines and maintain a professional image and demeanor.
- Work a flexible schedule including weekends and holidays as needed.
- Operate in a fast-paced environment with a sense of urgency.
- Work independently in various weather conditions with limited supervision.
- Securely return undelivered and returned merchandise to the inventory system daily.
- Assist manager and supervisor with day-to-day operations.
- Interact with couriers, dispatchers, and customer service team daily.
- Ensure couriers are fully prepared for their daily route.
Requirements- Clean driving record with no more than 2 moving violations in the last 3 years.
- Driving defense certificate required, preferably no older than 6 months.
- Ability to pass pre-employment screening.
- Capability to work in all weather conditions, walk, stand, and sit for extended periods.
- Flexibility in shift patterns to meet customer demands.
- Understanding of luxury customer service and strong communication skills.
- Ability to work effectively with a team.
- Proven track record of solving problems successfully.
- Calm demeanor and initiative to handle issues on the road and with customers.
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