Pt Brand Ambassador

Summary

Brand Ambassadors provide a personalized, customer-first shopping experience on the sales floor to drive sales and uphold brand standards. They support store operations, visual standards, and customer engagement while meeting individual KPIs. This entry-level role is a foundation for future leadership opportunities within the company.

Responsibilities

• Deliver excellent customer service with a customer-first mindset.
• Meet or exceed individual sales objectives and KPIs (SPH, data capture) using company tools.
• Contribute to monthly, quarterly, and annual sales plans and uphold brand policies.
• Connect customers to loyalty programs and educate them on product and services.
• Assist customers in fitting rooms and maintain sales floor and back-of-house standards.
• Support operational activities including floor sets, replenishment (ISOS), opening and closing tasks, and maintaining visual standards.
• Participate in company trainings related to product, process, and talent development.

Requirements

• Retail or similar industry experience in a high-volume or high-profile environment preferred.
• Strong communication skills and ability to build positive customer and team relationships.
• Ability to stand, walk, and operate the register for extended periods and perform physical tasks including lifting up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, weekends, and possible travel.
• Ability to follow store policies, visual guidelines, and prioritize the customer experience.