Pt Sales Ambassador

Summary

As a Sales Ambassador you will deliver personalized, high-touch service that reflects the Ralph Lauren lifestyle and drives sales. You will build lasting client relationships through active listening, product knowledge, and digital clienteling to support business goals and store standards. This role is customer-facing and serves as an entry point for future management opportunities within the brand.

Responsibilities

• Provide exceptional customer service by understanding needs and offering tailored styling recommendations.
• Drive individual and team sales performance to meet monthly, quarterly, and annual targets.
• Leverage CRM and digital tools to capture customer data and support clienteling and outreach.
• Coach and guide Brand Ambassadors to ensure customer-centric behaviors and relationship building.
• Maintain store visual standards and support store initiatives and community outreach.
• Balance floor tasks while prioritizing the customer experience and providing feedback to management.

Requirements

• Sales experience in a specialty, high-volume, or high-profile retail environment preferred.
• Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.
• Comfortable using digital tools for sales and clienteling; experience with POS systems and CRM preferred.
• Ability to stand, walk, and operate the register for multiple hours and lift up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Ability to maneuver around the sales floor, stock/dressing room, and cashwrap while maintaining professionalism.