Sales Ambassador

Summary

Provide exceptional, brand-forward customer service on the sales floor by building genuine client relationships and delivering personalized styling recommendations. Actively drive individual sales through clienteling, outreach, and effective use of digital tools while supporting team goals and store initiatives. Serve as a leader within the store, coaching peers and contributing to visual standards and hiring efforts.

Responsibilities

• Deliver personalized customer service and styling recommendations based on product knowledge and client needs.
• Strategize personal business growth through wardrobing, outreach, and leveraging digital clienteling tools.
• Support team in achieving monthly and quarterly sales plans and meeting individual KPIs (SPH, data capture, etc.).
• Coach and guide Brand Ambassadors to reinforce customer-centric behaviors and relationship building.
• Utilize CRM tools like Polo Connect to capture customer data and support clienteling efforts.
• Maintain store visual standards and participate in store and community initiatives and training.

Requirements

• Sales experience in a high-volume or specialty retail environment preferred.
• Strong communication and interpersonal skills to build and maintain customer and team relationships.
• Ability to operate the register, stand and walk for multiple hours, and maneuver around the sales floor and stock areas.
• Ability to lift up to 30 lbs and perform moderate climbing as needed.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Experience using digital selling tools and CRM systems preferred.