Summary
Strategic Regional Sales Manager based in New York City responsible for driving High Jewelry and Haute Horlogerie performance across the Northeast. Leads boutique teams and cultivates an elite ultra-high-net-worth client portfolio through bespoke experiences and targeted outreach. Balances in-boutique selling, team coaching, and extensive travel to deliver exceptional conversion and long-term client loyalty.
Responsibilities
- Achieve and exceed regional High-End sales targets, focusing on pieces above $50K and key creations above $1M
- Build, manage, and expand an elite client portfolio, including recruitment and reactivation of high-potential clients
- Design and execute bespoke client experiences and local/international High Jewelry events to drive attendance and conversion
- Partner cross-divisionally with Fashion associates and corporate teams to identify and convert clients into High Jewelry buyers
- Coach and elevate boutique teams on High-End product knowledge, storytelling, and client engagement
- Maintain pricing integrity, manage special request conversions, and curate client assortments for events and appointments
- Maintain in-boutique presence across the region, balance WFH days, and travel approximately 40% including international events
Requirements
- Minimum of 7+ years of professional experience in luxury retail or relevant client-facing roles
- Proven success in High Jewelry or High-End luxury sales with demonstrated revenue results
- Experience managing ultra-high-net-worth clients, ideally within the New York/Northeast market
- Strong cross-functional collaboration, coaching ability, and influence across boutique and corporate teams
- Excellent storytelling, cultural awareness, and proficiency with CRM tools to manage a high-value client portfolio
- Flexible schedule with availability for nights, weekends, holidays, and significant travel
