SummaryThe Regional Training Manager is a strategic innovator responsible for driving transformative learning experiences across Store Retail teams. This role integrates cutting-edge technologies to enhance performance and business outcomes, empowering retail teams to become ambassadors of brand culture and values. Collaboration with Area Managers and Store Managers is essential to elevate the client experience and foster a culture of continuous improvement.
Responsibilities- Champion innovation in training strategy and execution across the NCSA Region.
- Organize and facilitate in-person and virtual training sessions.
- Deliver weekly training focuses aligned with MCM’s pillars of product, service, and leadership.
- Partner with Area/Regional Managers to create impactful training experiences.
- Provide strategic support to the NCSA Retail Leadership Team.
- Share weekly reports with leadership to communicate progress and insights.
- Collaborate with the Global Training Director to develop training content.
- Foster cross-functional partnerships for alignment and support.
- Participate in Global Training Conference Calls to share best practices.
- Lead new hire onboarding and facilitate regular training sessions.
- Support store-specific initiatives and pilot programs.
- Manage administrative responsibilities and adhere to budget guidelines.
- Track, analyze, and report on training impact using data-driven insights.
Requirements- Bachelor’s degree in Business Administration or related field.
- Minimum 2 years’ experience in a Training or Learning & Development role.
- Proven ability to inspire and lead change through innovative training practices.
- Strong interpersonal and communication skills.
- Deep understanding of the retail business, preferably in high-end luxury goods.
- Proficiency in Microsoft 365 tools and familiarity with AI applications in training.
- Demonstrated ability to multi-task and prioritize.
- Excellent organizational, problem-solving, and decision-making skills.
- High level of integrity, professionalism, and confidentiality.
- Experience in content creation and digital learning design preferred.
We have summarized this job description for you, click apply to see more details from the employer.
