Summary
Responsible for the stability, performance and continuous improvement of store-side technology and end-user infrastructure across the United States and Canada. Combines hands-on technical ownership of networking, connectivity and residual on-premise systems with proactive coordination across regional and global IT teams to support retail operations and store openings.
Responsibilities
- Ensure optimal functioning of network, connectivity and end-user infrastructure at retail locations and corporate sites, including switches, firewalls and wireless access points.
- Oversee lifecycle management of retail store technology, including POS systems, hardware rollouts and new store provisioning.
- Troubleshoot infrastructure- and application-related issues, manage escalations and maintain ownership through resolution.
- Manage backups, business continuity routines and disaster recovery procedures in alignment with global standards.
- Coordinate installations, vendor activities and cross-functional workstreams for upgrades and store openings, and maintain accurate documentation and asset records.
Requirements
- 3+ years of experience in a comparable role with significant retail IT or POS support exposure, ideally in luxury or premium retail.
- Strong knowledge of retail store technology, POS systems and store-side connectivity; familiarity with SD-WAN, Wi-Fi and firewall technologies.
- Working knowledge of networking fundamentals (LAN/WAN), enterprise end-user computing and cloud/SaaS platforms (e.g., Microsoft 365, Azure).
- Windows Server administration experience and cybersecurity awareness; Microsoft and/or Cisco certifications are a plus.
- Ability to travel occasionally across the region and excellent communication, collaboration and client-oriented skills.
