SummaryAs a Retail Operations Technology Specialist, you will play a crucial role in enhancing the technological capabilities of Kering brand stores. Based in Beverly Hills, you will work closely with Store Managers to ensure that technology supports strategic goals, sales growth, and employee productivity. You will report to the End User Support Manager for Kering Tech Americas.
Responsibilities- Partner with Kering brand store managers to assess and address technical issues in stores, including network, applications, and hardware.
- Identify and resolve store issues through normal support channels.
- Ensure all equipment is up-to-date and functioning properly.
- Reinforce best practice IT processes, procedures, and training.
- Gather requests for new operational demands.
- Act as the point of contact for service escalations.
- Engage directly with store personnel through on-site visits or remote check-ups.
- Support over 150 stores across 7 Brands on the West Coast of the US and Canada, requiring approximately 50% travel.
Requirements- Minimum 5 years of experience in an IT environment, retail regional capacity, regional store operations capacity, or customer-facing service delivery role.
- Experience providing hands-on EUC and hardware support, including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices, and basic network support.
- Knowledge of ITIL and project management is a plus.
- Bachelor’s Degree in IT or related field preferred.
- Ability to operate independently in a demanding service role, providing reliable support to retail employees.
- Understanding of technology issues in retail stores and the ability to explain them in non-technical terms.
- Strong verbal and written communication skills.
- Positive attitude towards problem-solving and a service-minded approach.
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