SummaryAs a Retail Sales Associate at Oliver Peoples Boston Seaport, you will be responsible for delivering exceptional customer service, building strong client relationships, and achieving sales targets. You will possess in-depth knowledge of our products and provide personalized recommendations to our clientele.
Responsibilities- Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
- Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
- Display in-depth knowledge of the Brand, warranties, and optical add-on features offered to all customers.
- Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
- Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
- Assist with minor adjustments and repairs.
- Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
- Provide omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
- Understand and adhere to all brand policies and procedures.
- Perform other miscellaneous duties as assigned by management.
Requirements- High school diploma or equivalent.
- 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Must be punctual and reliable. Timeliness and dependability are essential.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- A team-player who is collaborative with others, is adaptable, supportive, respectful, and open to feedback.
- Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions, and implement effective strategies to overcome challenges.
- Ability to stand for extended periods and lift up to 25 pounds.
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