Returns Desk Associate

As a Returns Desk Associate in Beverly Hills, you will play a crucial role in facilitating returns and supporting daily operations under the guidance of the Assistant General Manager, Operations. You will ensure the smooth processing of returns and maintain a high level of customer service in a fast-paced retail environment.

• Open and close the digital return register daily.
• Maintain a neat and organized work environment.
• Follow protocols for processing returns, adjustments, and reconciling reports.
• Ensure product security and integrity, especially for .com returns.
• Resolve customer issues and support specialized operations like cash reconciliation and gift card events.
• Collaborate with Merchandise Operations, Asset Protection, and management teams.
• Communicate effectively with clients and store teams, escalating issues as needed.

• Strong interpersonal and customer service skills.
• Ability to lift up to 15 pounds and handle merchandise racks and carts.
• Knowledge of POS systems and strong computer skills.
• Ability to work in a fast-paced, team-oriented environment with minimal supervision.
• Flexible schedule availability and attention to detail.