Summary
The Sales Ambassador creates exceptional lifestyle experiences through personalized service, product expertise, and thoughtful styling recommendations. This role builds client relationships, drives individual and team sales results, and helps uphold store standards.
Responsibilities
- Understand customer needs and provide knowledgeable, personalized product and styling recommendations.
- Grow personal business through client outreach, comprehensive wardrobing, and digital clienteling tools.
- Meet or exceed sales plans and individual performance indicators while supporting team goals.
- Build lasting customer relationships, capture meaningful client data, and participate in community and company initiatives.
- Coach Brand Ambassadors, support team training and talent sourcing, and provide management with feedback on category opportunities.
- Maintain visual standards, prioritize the customer experience, and contribute to a positive and inclusive work environment.
Requirements
- Sales experience in a complex, high-volume, or high-profile specialty environment preferred.
- Strong communication skills and the ability to build positive relationships with customers, management, and coworkers.
- Ability to use digital tools when selling to customers preferred.
- Ability to operate a register and remain standing, moving, and walking for multiple hours; maneuver throughout the sales floor, stockroom, dressing room, and office; lift or climb up to 30 pounds; and work around chemicals.
- Flexible availability for day, evening, and weekend shifts to meet business needs.
