Sales Ambassador

Summary

Sales Ambassadors deliver exceptional customer service and curate the Ralph Lauren lifestyle through personalized styling and relationship-based selling. They drive individual and store sales by leveraging product knowledge, clienteling tools, and outreach to build lasting customer connections. This role supports store standards and serves as an entry point for future management opportunities.

Responsibilities

• Provide personalized styling recommendations and outstanding customer service on the sales floor and via remote channels.
• Drive sales and meet individual KPIs by executing outreach, clienteling, and wardrobing strategies using CRM tools.
• Coach and guide Brand Ambassadors, contribute to team initiatives, and support recruiting and training efforts.
• Maintain store visual standards and collaborate with the team to uphold company policies and a positive work environment.

Requirements

• Sales experience in a specialty retail environment preferred.
• Strong communication and relationship-building skills with a client-focused approach.
• Ability to stand, walk, and operate the register for extended periods; lift up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Comfort using digital selling tools and CRM systems to capture customer data and support clienteling.